Saturday, April 30, 2011

Surprising RV Costs

My letter to JAYCO 

Dear Mr. Bontrager, 

Several months ago we purchased a 2010 JAYCO Greyhawk FS from Burton Campers in Calera, Alabama. 

I am taking this opportunity to write you relative to a practice JAYCO has seemingly employed for several years that does not live up to the standards I believe you set for your company. When purchasing the unit I spent several hours going over every aspect of the motorhome. That is not exactly true as you will see, but I did go over every system that should have been necessary. 

The one item I did not completely check out was the radio. Yes, I turned it on and checked the cameras and navigation system. Since the radio was clearly labeled “Sirius ready” I did not attempt to actually subscribe to Sirius prior to leaving with the unit. Several weeks later as I prepared to call Sirius to subscribe using my “Sirius ready” radio I found out the the “Sirius ready” radio was not “Sirius ready.”

I wrote an e-mail to customer service and was essentially told tough luck. Those were not the words, however that was the message. I was advised that the manufacturer of the radio put that on and JAYCO is not responsible.

It seems to me that JAYCO and its dealers have a duty to notify potential customers that “Sirius ready” does not mean the same thing as the word ready means in the dictionary. Anytime that I am told that something is ready, I make the assumption that it is ready. Would you?
I am requesting that JAYCO make my radio Sirius ready as is clearly marked on the radio.
Thank you for your consideration,
Jack Kean

As information he did not have the courtesy to respond.  He had someone from customer service respond with a tough luck buddy letter.  JAYCO and all the rest of them will lie to you, so protect yourself.  Much more information about RV costs at


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